FAQ

Mr Parts.Pk is committed to providing you the best shopping experience, which is why we've put together some commonly asked questions to give you more information about Mr Parts.Pk and what we have to offer. Browse through the FAQ below to find answers to recurring questions.

• Question Answer Are the auto parts authentic and of good quality?

  Mr Parts.Pk ONLY offers authentic auto parts sourced carefully from reliable and trusted distributors. We have added country make of each product on its product page for your convenience and reference.

• Question Answer How do I place an order?

  To place an order simply navigate through our Store and find your desired item. Select your side ( if applicable ) and click on the "Add to Bag/Cart" tab on the product page. Review your items in your cart at the top of the page and "Proceed to Checkout". Input your shipping and billing details and then click Order Now. If you are uncertain regarding the part fitment, kindly contact us.

• Question Answer If I don’t find the product I need, what should I do?

  We regularly add new products to our platform so we can fulfil any automotive demand. However, if you can not currently find what you are looking for email us at support@mrparts.pk, call us at +92 330 MRPARTS, or fill the form at Contact Us, so we can help source the product for you.

• Question Answer What payment methods do you offer?

  We currently offer Cash on Delivery service for our customers. We will be adding other prepaid options very soon.

• Question Answer Are there any hidden costs?

  There are no hidden costs or charges.

• Question Answer How do I change or cancel my order?

  In case of an error during an order placement, including incorrect address details or products, contact Customer Service immediately. Once the order has been dispatched, the order cannot be cancelled or changed. Once the order has been dispatcged, Mr Parts bears no responsibility for incorrect details entered.

• Question Answer How can I track my order?

  You can check the status of your order by logging in to your account to view your recent orders and tracking information. You may find the shipment tracking number within the order confirmation email you were sent.

• Question Answer Can I return or exchange product(s)?

  You can return or exchange products if certain conditions are met. Kindly read more at Shipping & Returns.

• Question Answer Do I need an account to shop on Mr Parts.Pk?

  You do not need an account to shop on Mr Parts.Pk. However, we highly encourage you to make one to receive exclusive offers, track your orders and have a hassle-free shopping experience.